Terms and Conditions

Terms and Conditions

MTR Group LTD also known as (MTR) a company registered in England under number (7839241) and whose registered office is at 10 The Spire Green Centre, The Pinnacles, Harlow, Essex, CM19 5TR, United Kingdom.

General Auction Terms

  • All sales are final and must be paid for within 2 working days from PI being sent.
  • All stock can be viewed upon request, please email auction@mtr.co.uk to arrange a date & time slot.
  • Your personal data will not be shared and will solely be used for contact purposes regarding MTR auctions.
  • The buyer is liable for all shipping costs & insurance. All goods must be collected within 5 working days from receiving payment.
  • Collection address: 10 The Spire Green Centre, The Pinnacles, Harlow, Essex, CM19 5TR, United Kingdom.
  • All collections must be pre-alerted to auction@mtr.co.uk.
  • MTR are able to arrange shipping on customer’s behalf. To do so, please email auction@mtr.co.uk with your preferred courier and account number. 
  • We reserve the right to cancel any LOT without notice. We also reserve the right to extend any LOT if we experience technical issues or defrauding during an auction.
  • If sold to a UK entity, VAT of 20% will be added onto the winning pro forma invoice.
  • Successful LOT winners MUST provide line by line pricing, failure to comply will disqualify customers from returning stock for credit or refunds.

Conditions of sale - LCD Auctions

  • We cannot guarantee that all LCDs will be OEM, non-OEM LCD’s may not be returned. 
  • LCDs are not tested for screen burn or pink hue, these are still deemed as Double Green or Green and may not be returned.
  • LCDs are not tested for working touch screen, these are still deemed as Double Green or Green and may not be returned.
  • The buyer accepts a deviation (Faulty/Red) of up to 5% per working LCD LOT (Double Green/Green). MTR will only credit faulty LCD quantities over 5%.
  • Any discrepancies over 5% must be notified in writing to auction@mtr.co.uk within 5 days of receival. 
  • Discrepancies must be shipped back to MTR within 5 working days once authorisation has been received from MTR's auction team.
  • Returns address: 10 The Spire Green Centre, The Pinnacles, Harlow, Essex, CM19 5TR, United Kingdom.
  • All returning shipments must be pre-alerted to auction@mtr.co.uk, along with a shipping reference.
  • All returns must have a non-tampered, original MTR void sticker attached. Any returns without a void sticker will not be authorised for credit.
  • If sold to any European Company EU VAT rules apply.
  • If sold to a company outside of the EU no VAT will be applicable, however an airway bill or proof of shipment is required.

Conditions of sale - Mobile Device Auctions

  • If a device is found to have any personal data, the buyer becomes liable and this must be removed from each handset prior to resale to the end user. 
  • MTR, for auditing purposes will ask for proof of wiping in the form of a certificate for each data wiped device.
  • Devices that are faulty must be notified within 14 calendar days to returns@mtr.co.uk.
  • Upon notification of faulty devices, customers will receive an MTR RMA form. This must be completed by all customers and authorised by MTR's returns team prior to shipping back to MTR.
  • Returns address: 10 The Spire Green Centre, The Pinnacles, Harlow, Essex, CM19 5TR, United Kingdom.
  • All returning shipments must be pre-alerted to returns@mtr.co.uk, along with a shipping reference.
  • Grade D & E Auctions are NOT carrier tested, and cannot be returned for locked network.
  • Samsung devices that are locked cannot be returned for this.
  • Although we cannot guarantee colour of the devices we will try to fulfil any requests when possible. 
  • Devices with minor screen burn or delamination cannot be returned.
  • Devices may be account locked and cannot be returned.
  • FMI locked devices may be returned.
  • You will be notified within 24 hours if you have submitted a successful bid. 
  • Payment must be paid within 24 hours from receipt of PI.
  • Please allow up to 3 working days for goods to be shipped.

Grade D & E Policy 

In the event that a product purchased from MTR Group LTD does not fall under our returns criteria you may be entitled to a full credit via our RMA returns process. MTR will cross reference all IMEI’s against our database and returns precedent. Returns will be accepted if the following criteria is met and RMA’s are submitted within our 14-day Grade D & E returns policy.

Grade D – Description:

  • All devices will power on.
  • The LCD will have a clear display with no display lines or blobs.
  • LCD glass may be cracked or damaged.
  • No repairs have been attempted on Grade D handsets within MTR.
  • Condition of the handsets will range from light usage to heavy wear and tear.
  • Devices may contain faults.

MTR Group LTD will only accept returns for the following reasons on items sold as Grade D:

  • FMI or Account lock.
  • CheckMend Fail.
  • Blacklisted.
  • LCD has no display or contains display lines or blobs.
  • No power.

Grade E – Description:

  • All devices will power on.
  • The LCD will have a non-functional display which includes display lines or blobs.
  • LCD glass may be cracked or damaged.
  • No repairs have been attempted on Grade E handsets within MTR.
  • Condition of the handsets will range from light usage to heavy wear and tear.
  • Devices may contain faults.

MTR Group LTD will only accept returns for the following reasons on items sold as Grade E:

  • FMI or Account lock.
  • CheckMend Fail.
  • Blacklisted.
  • No power.

What cannot be returned:

  • Devices that contain heavy wear and tear.
  • Devices with functional faults.
  • Any devices that MTR deemed to have been tampered with following purchase and shipping.
  • LCD's with pink hue, screen burn, white spots or touch screen issues.
  • Cracked LCD glass.
  • Touch ID or Finger scanner impairment.

MTR Group LTD RMA Process:

  • All RMA requests must be submitted using an MTR RMA template form and must be completed in its entirety.
  • Please submit any RMA requests to returns@mtr.co.uk.
  • MTR Returns will respond to all RMA requests within 24 hours, Monday-Friday.
  • RMA requests must be submitted within 14 days of invoice and payment date.
  • MTR will only check the reported fault, if MTR deem the fault to be working, the device will be returned back to the customer as NFF (no fault found), the 14 days warranty period will not reset.
  • MTR will swap handsets confirmed as faulty dependant on swap availability within MTR. In the instance a swap is available, the 14-day warranty period will be reset. If no swaps are available the day an RMA is processed, the device will be authorised for a full credit via a credit note.
  • All RMA’s will be processed and credit notes raised within 7 working days of receipt date into our warehouse.

Shipping:

  • Devices must be returned in the same condition they were sold in.
  • Boxes must be clearly labelled, with multiple RMA’s distinctly segregated.
  • All boxes must contain a printed version of the approved RMA form.
  • Accepted RMA’s must be returned to MTR within 7 days, if the 7-day period is breeched the approved RMA form will become redundant.
  • A maximum of 100 devices per box must be shipped – 40mm x 40mm x 20mm.
  • MTR Group LTD are not liable for returning shipping costs.
  • All returns must be shipped to the following address;

FAO Returns Department

MTR Group Limited
10 The Spire Green Centre
Harlow
Essex
CM19 5TR
United Kingdom
 

ONLY BID IF YOU ACCEPT THESE TERMS.